Legal
Refund Policy
Version 0.2 (draft), 28 October 2026.
In short
- Refunds the law entitles you to are paid in USDt, at the USD value of the refund, to a wallet address you give us. We pay the network fee.
- Data credit only if you choose it. It is never pre-selected.
- Goodwill refunds, where the law gives no right, are given as USD credit.
1. Cancelling within 14 days
If you are a consumer you can usually cancel a plan within 14 days of buying it.
- Plan not started: full refund.
- Plan started at your request: refund of the price minus a proportionate amount for what you used (data used, or days elapsed for time-based plans) [TBC: method].
- Plan fully used or expired: the right to cancel has ended, because you asked us to start straight away and acknowledged this at checkout.
2. If the service is faulty
If the eSIM will not install or activate, or there is no service on the networks listed for your plan, contact us. We will first try to fix it, for example with a new eSIM or extra data. If we cannot do so within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, up to a full refund.
3. How we pay refunds
- Tell us your order ID, the reason, and the USDt address and network for the refund.
- We screen the address, as sanctions and anti-money-laundering law require.
- We send the USD value of the refund in USDt within 14 days of agreeing the refund, and we pay the network fee.
- Or, if you prefer, we add the amount to your eSIM as USD credit (paid in USDt), which never expires [TBC: optional bonus].
4. Credit
USD credit is not refundable or withdrawable, except where the law gives you a right to a refund, or if we close the service (see Terms, clause 5.4).
5. Payment errors
Underpayments, overpayments and late payments are handled as shown on the invoice page and in the Terms, clause 4.3.
6. How to ask
Email support@globalcell.world or message @siglobo_bot on Telegram. Your statutory rights are not affected by this policy.