Customer care
Support
Real people who run mobile networks. Reach us without sharing more than you want to.
Telegram chat
Chat with our customer-care bot GLOBO and our team on Telegram: @siglobo_bot. The most private option: no email needed.
Write to support@globalcell.world. Include your order ID (never your full private order link).
Before you write
- Have your order ID or ICCID ready. You find both on your order page.
- Never share your private order link in full. Our team will never ask for your wallet seed phrase or private keys.
- For refunds paid in USDt, tell us the wallet address and network to send to.
Response times
We aim to reply within [TBC: 24 hours] on Telegram and within [TBC: 2 business days] by email. Complaints get a full answer within 5 business days.
Complaints
If you are not happy with how we handled something, email support@globalcell.world with the subject "Complaint". If we cannot resolve it, you may be able to use an alternative dispute resolution scheme [TBC] or your local consumer authority.
Privacy requests
To see, correct or delete your data, email support@globalcell.world with the subject "Privacy request". See the Privacy Policy.
Chat on Telegram
Customer care chat on Telegram · @siglobo_bot