Help centre
Frequently asked questions
Everything about plans, USDt payment, privacy, credit, refunds and installation.
Getting started
What is globalcell.io?
A travel eSIM shop for people who value privacy. You buy mobile data for your trip without creating an account or showing ID, and you pay in USDt.
Who runs it?
globalcell.io is operated by GLOBALCELL MOBILE LTD, trading as GLOBALCELL Mobile, a company registered in England and Wales (no. 16663482). The GLOBALCELL brand belongs to GLOBALCELL GmbH (Switzerland). GLOBALCELL has operated mobile services since 2009.
What is an eSIM?
A digital SIM card built into your phone. Instead of inserting a plastic card, you scan a QR code and the mobile plan downloads to your device.
Is the eSIM really free?
Yes. The eSIM profile costs nothing. You pay only for data packages and top-ups.
Do I need to create an account?
No. There is no account and no password. After you pay you get a private order link that works like a key.
Do you need my name or ID?
No. We do not ask for your name, address, phone number, date of birth or ID document. We only ask for your country of residence, because tax law requires it.
Is it anonymous?
We do not use that word. We collect the minimum the law allows and we explain exactly what that is in our Privacy Policy. Network operators must keep some data by law, and we must answer valid legal requests.
Plans and coverage
Does the eSIM include a phone number?
No. Plans are data-only: no phone number, no calls, no SMS. Messaging and calling apps such as Signal, WhatsApp or Telegram work over data.
Can I call emergency services?
No. A data-only eSIM cannot place emergency calls. Use your home SIM, a local SIM or any available phone.
Which countries are covered?
Single-country, regional and global plans. The exact country list and partner networks are shown for each plan before you pay [TBC].
When does my plan start?
Validity starts when the eSIM first connects to a network in a covered country [TBC], not on the day you buy.
Can I use hotspot / tethering?
Usually yes, where the visited network allows it [TBC].
How fast is it?
Speed depends on the local partner network, your device and coverage. We do not promise a minimum speed.
Which network code is it issued on?
Our eSIM profiles are issued on a United Kingdom mobile network code and connect to partner networks abroad.
Can I use it at home, permanently?
Plans are for travel. Continuous use on one network for more than [TBC: 90] days may lead to slowing or suspension, with notice where practicable.
Are the prices on the site final?
No. Prices shown before launch are examples. Final rates are published at launch [TBC].
Payment
Which currency do you accept?
Prices are in US dollars and you pay in USDt (Tether). Supported networks are shown on the invoice [TBC].
Do you accept cards or bank transfers?
Not at launch. Payments run only through our own BTCPay Server at pay.globalcell.io.
What is BTCPay Server?
Free, open-source payment software that we host ourselves. Your payment goes straight to our wallet without a payment company in between.
Can I pay from an exchange account?
Yes, but some exchanges send from shared wallets and may delay withdrawals. Paying from a wallet you control is smoother, especially if you ever need a refund.
What if I send the wrong amount?
The invoice page explains what happens. Small differences are added to or deducted from your credit; others are handled as set out in the Terms.
Do you screen payments?
Yes. We must comply with sanctions and anti-money-laundering law, so we may refuse or hold payments from flagged addresses.
Is VAT included?
Prices include VAT where it applies. The VAT country and rate appear at checkout and on your receipt [TBC].
Will I get a receipt?
Yes. A receipt is shown on your order page and can be downloaded. If you give an email, we send a copy there.
Credit and top-ups
What is "USD credit (paid in USDt)"?
A prepaid balance on your eSIM, shown in US dollars. 1 credit = USD 1.00 of plan prices. You buy it with USDt and spend it on data plans.
Does credit expire?
No. Credit never expires.
Can I withdraw credit or send it to someone?
No. Credit is not money or a crypto token. It cannot be withdrawn, exchanged or transferred, except where the law gives you a right to a refund.
How do I top up?
Open your private order link or the Top up page, enter your order link or ICCID, choose an amount and pay in USDt.
What if globalcell.io closes?
We will give you at least [TBC: 60] days' notice to use your credit, or refund unused credit in USDt at its USD value.
Refunds
Can I cancel?
Consumers normally have 14 days to cancel. If you asked us to start your plan straight away and then cancel, you pay only for what you used. Once a plan is fully used or has expired, the right to cancel ends.
How are refunds paid?
Refunds you are owed by law are paid in USDt, at the USD value of the refund, to a wallet address you give us. We pay the network fee. You can choose data credit instead, but only if you want to.
My eSIM does not work. What now?
Contact us first. We will try to fix it, for example by issuing a new eSIM or adding data. If we cannot, you get a price reduction, up to a full refund. See the Refund Policy.
Devices and installation
Is my phone compatible?
Most recent iPhone, Samsung Galaxy and Google Pixel phones are. On Android, dial *#06#; if you see an EID, eSIM is supported. See the device list.
Does my phone need to be unlocked?
Yes. A phone locked to a carrier may reject other eSIMs.
When should I install the eSIM?
Before you travel, while you have Wi-Fi. Switch it on for data when you arrive.
Can I keep my normal SIM?
Yes. Keep your home SIM for calls and texts and use our eSIM for data.
I deleted the eSIM by mistake. Can I reinstall it?
Often an eSIM can only be installed once. Contact support with your order link and we will help [TBC].
Privacy and support
What data do you keep?
Your country of residence, the checkout IP address (only as long as tax law requires), order and eSIM identifiers, the payment transaction ID, and network data the law requires. Email only if you give it.
Do you use cookies or trackers?
No trackers and no advertising cookies. See the Cookie notice.
How do I contact support?
Email support@globalcell.world or chat with us on Telegram (@siglobo_bot). Using Telegram means you do not have to share an email address.
I lost my order link. Can you recover it?
Only if you gave an email at checkout. Without an email we do not know who you are, so we cannot recover it. Please keep your link safe.
Can I delete my data?
Yes. Write to support@globalcell.world with your order ID. We delete everything we are not legally required to keep.